Terms & Conditions | Hey Attrangi

Introduction

Welcome to Hey Attrangi. These Terms & Conditions ("Terms") form a legally binding agreement between you ("you", "your", or "User") and Aatrangi Private Limited ("Company", "we", "us", or "our") regarding your access to and use of the Hey Attrangi platform (the "Platform").

The Platform includes all websites, web applications, mobile applications, therapist portals, administrative dashboards, institutional dashboards, application programming interfaces (APIs), and any future products, modules, and official services we develop.

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

These Terms are published in compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable laws of the Republic of India.

Scope

These Terms apply to all Users of the Platform, including:

Users who access AI-assisted wellness features
Patients who receive therapist-led clinical or therapeutic services
Caregivers who create and manage accounts for Minor Users
Licensed Therapists who provide Services through the Platform
Institutional Administrators representing partner institutions
Any other individual or entity accessing or using the Platform

These Terms apply to all products, services, websites, applications, and platforms operated under the Hey Attrangi brand, including all current and future offerings.

Relationship with Other Documents

These Terms should be read together with the following documents, which together form the complete legal framework governing your use of the Platform:

General Treatment Consent - Governs your consent to receive mental wellness and therapeutic services
AI Assistance Consent - Governs your consent to use artificial intelligence features
Teletherapy Consent - Governs your consent to receive therapist-led teletherapy services
Session Recording Consent - Governs the recording of therapy sessions
Emergency Contact Authorization - Authorizes the Company to contact designated Emergency Contacts
Crisis Intervention Consent - Governs crisis detection and intervention
Data Processing Consent - Governs the processing of your data
Electronic Communication Consent - Governs electronic communications
Privacy Policy - Governs the collection, processing, storage, and disclosure of your personal data
Data Retention & Deletion Policy - Governs the retention and deletion of your data

Document Hierarchy:

In the event of any conflict between these Terms and any other document:

Applicable law shall prevail over all documents
The General Treatment Consent shall prevail over these Terms with respect to therapist-led clinical services
The AI Assistance Consent shall prevail over these Terms with respect to AI-specific provisions
These Terms shall prevail over the Privacy Policy and Data Retention & Deletion Policy with respect to contractual terms

Definitions

"Platform" means the digital mental health platform operated by the Company under the brand name "Hey Attrangi", including all websites, web applications, mobile applications, therapist portals, administrative dashboards, institutional dashboards, APIs, and future products, modules, and official services developed by the Company.
"Services" means the mental wellness and therapeutic services provided through the Platform, including AI-assisted wellness features, therapist consultations, video consultations, mood tracking, journaling, assessments, medication reminders, wellness activities, and related services.
"User" means any individual who registers on, accesses, or uses any feature of the Platform.
"Patient" means a User who receives therapist-led clinical or therapeutic services through the Platform.
"Minor" or "Minor User" means a User who is below the age of eighteen (18) years.
"Caregiver" means a parent or legal guardian who creates and manages an account for a Minor User.
"Licensed Therapist" means a mental health professional who holds a valid license to practice mental healthcare and provides Services through the Platform.
"AI System" means the artificial intelligence-powered components of the Platform, including the conversational chatbot, mood analysis algorithms, AI-generated recommendations, wellness plans, psychological screening tools, medication reminders, crisis detection algorithms, and report generation tools.
"User Content" means any content, information, data, text, graphics, images, audio, or other materials that you submit, post, upload, or otherwise make available on or through the Platform.
"Output" means any content, information, data, text, graphics, images, or other materials generated by the AI System in response to your inputs.
"Order Form" means any ordering document, invoice, or other record that specifies the Services you have subscribed to and the applicable fees.
"Subscription Term" means the period during which you have subscribed to access the Services, as specified in the applicable Order Form.
"Voice Input" means the functionality that allows you to speak to the AI Companion using your device's microphone, with your speech being converted into text by a trusted speech recognition service.
"Transcript" means the text generated from your speech through the speech recognition process.

Amendments

We reserve the right to amend these Terms at any time, in our sole discretion, subject to applicable law.

When we make material changes to these Terms, we will notify you through:

The Platform
Email to your registered email address
In-app notifications
A notice on our website
Any other appropriate means

The "Effective Date" at the top of these Terms indicates when they were last revised.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms, subject to any additional consent requirements under applicable law.

If you do not agree to any amendment, your sole remedy is to cease using the Platform and terminate your account.

Interpretation

The following rules apply to the interpretation of these Terms:

Headings are for convenience only and shall not affect interpretation
Words importing the singular include the plural, and vice versa
Words importing the masculine gender include the feminine and neuter genders
"Include" or "including" means "including without limitation"
"Shall" indicates a mandatory requirement; "may" indicates a permissive or discretionary action
References to laws include any amendments, re-enactments, or substitutions
References to documents include any amendments or replacements

Part II — Eligibility and Accounts

Eligibility

The Platform is available to individuals who are at least three (3) years of age.

Minor Users (Under 18):

Individuals below the age of eighteen (18) years may only access the Platform under the following conditions:

A Caregiver must create and manage the Minor User's account
The Caregiver must provide verifiable consent for the processing of the Minor User's personal data in accordance with the Digital Personal Data Protection Act, 2023
Therapy sessions with Licensed Therapists must always be managed by the Caregiver
The Minor User may independently access only the AI conversational companion, mood tracking, guided journaling, and wellness activities
The Caregiver shall be responsible for supervising the Minor User's use of the Platform, including any optional features such as voice input

Your Representations:

By using the Platform, you represent and warrant that:

You are lawfully able to enter into a binding contract
You are not prohibited from using the Platform under applicable law
If you are accepting these Terms on behalf of an entity, you have the legal authority to bind that entity
All information you provide is accurate, complete, and truthful

Account Creation and Authentication

To access the Services, you must create an account on the Platform.

Authentication Methods: You may create an account using one of the following methods:

Google Sign-In: Sign in using your Google account. By doing so, you authorize us to receive your name, email address, and profile information from Google. We do not receive your Google password.
Phone OTP: Sign in using your phone number. We will send a one-time password (OTP) to your phone for verification.
Institutional Single Sign-On (SSO): If you access the Platform through a partner institution, you may sign in using your institutional credentials.
Future Authentication Methods: We may introduce additional authentication methods from time to time.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security.

Caregiver Accounts

Caregiver accounts are created and managed by the Caregiver on behalf of a Minor User.

The Caregiver is the legal account owner for every Minor User account.

Caregiver Responsibilities: The Caregiver is responsible for:

All activities carried out on behalf of the Minor User
All therapy-related decisions involving the Minor User
Providing accurate and complete information about the Minor User
Supervising the Minor User's use of the Platform
Ensuring that the Minor User accesses only age-appropriate Services

Account Security

Your Responsibilities: You are responsible for:

Maintaining the security of your account credentials
Not sharing your account credentials with unauthorized individuals
Using strong, unique passwords
Enabling multi-factor authentication where available
Logging out of your account after each session

We are not liable for any loss or damage arising from your failure to comply with these security obligations.

Account Verification

We may require you to verify your identity at any time, including but not limited to:

During account creation
Before accessing therapist-led services
Before updating sensitive account information
In response to security concerns
As required by applicable law

Verification may include providing government-issued identification, confirming contact information, or other reasonable verification methods.

Part III — Platform Services

Services Overview

The Platform provides the following Services:

AI Wellness: AI-powered conversational wellness support, personalized recommendations, wellness plans, and related features. You may interact with the AI Companion either by typing text or by using voice input, as described in these Terms.
Therapy: Therapist-led consultations conducted through secure video consultations.
Mood Tracking: Tools to record, monitor, and track emotional states.
Journaling: Guided and free-form journaling exercises.
Assessments: Psychological screening assessments.
Medication Reminders: Notifications to support medication adherence.
Wellness Activities: Exercises and activities to promote mental health.
Institutional Services: Services for partner institutions, including aggregated analytics and institutional dashboards.
Administrative Dashboards: Dashboards for administrative management of the Platform.
Future Products: Any additional products, modules, or services developed by the Company.

What the Platform Does Not Provide:

Emergency medical services
Psychiatric diagnosis through AI
Voice calling or AI-generated spoken responses
Direct messaging between Users

Service Availability

We aim to provide continuous availability of the Platform but do not guarantee uninterrupted, error-free, or always-available services.

The Platform may be unavailable due to:

Scheduled maintenance
Unscheduled maintenance or emergency repairs
Technical failures or system upgrades
Third-party service provider outages
Force Majeure events
Any other circumstances beyond our reasonable control

We will make reasonable efforts to provide advance notice of scheduled maintenance.

Beta Features

We may offer beta or experimental features ("Beta Features") from time to time.

Beta Features:

May change at any time without notice
May contain defects, errors, or bugs
May be discontinued at any time
May not be fully supported
Are provided "as is" without warranties of any kind
Your use of Beta Features is at your own risk.

Modifications to Services

We reserve the right to modify, suspend, or discontinue any Service at any time, with or without notice.

We May:

Add new features or functionalities
Remove existing features or functionalities
Change the pricing of Services
Change the availability of Services in different geographic regions
Make any other changes to the Services in our sole discretion

We shall not be liable for any modifications, suspensions, or discontinuations of Services.

Third-Party Services

The Platform may integrate with or provide access to third-party services, applications, or content ("Third-Party Services").

Third-Party Services are provided "as is" and "as available" without warranties of any kind.

We do not endorse, control, or assume responsibility for any Third-Party Services.

Your use of Third-Party Services is governed by the terms and conditions of the applicable third-party provider.

Part IV — AI Services

AI Services

The Platform incorporates artificial intelligence technologies to provide AI-assisted mental wellness services.

The AI System may utilize AI technologies developed internally by the Company and/or provided by trusted third-party service providers operating under appropriate contractual, privacy, confidentiality, and security obligations.

The specific AI technologies utilized by the Platform may change over time without requiring amendment of these Terms, provided that the overall purposes and material characteristics of the AI System remain substantially similar.

For more information on AI services, please refer to our AI Assistance Consent document.

AI Limitations

You acknowledge and understand that the AI System:

Is not a psychologist, psychiatrist, therapist, physician, or healthcare practitioner
Does not independently diagnose any medical or psychological condition
Does not prescribe medication
Does not replace licensed mental healthcare professionals, clinical judgment, or therapeutic intervention
Does not make clinical decisions, which remain solely with Licensed Therapists and other qualified mental health professionals
Is a supportive tool designed to complement, not replace, professional mental healthcare
The AI System may generate responses that are inaccurate, incomplete, or inappropriate. You should exercise independent judgment and not rely exclusively on the AI System.

For more information on AI limitations, please refer to our AI Assistance Consent document.

AI Memory

The AI System maintains memory of previous conversations and interactions to provide continuity of care and personalized experiences.

You may request deletion of AI memory where legally and operationally feasible.

For more information on AI memory, please refer to our AI Assistance Consent and Privacy Policy.

AI Crisis Detection

The AI System includes crisis detection capabilities designed to identify potential indicators of crisis situations.

IMPORTANT: The AI System is not an emergency service and must never be relied upon as the sole source of crisis intervention.

For more information on crisis detection, please refer to our Crisis Intervention Consent document.

Voice Input

The Platform offers you the option to provide input to the AI Companion through voice, in addition to typed text.

Optional Nature: Voice input is entirely optional. You may continue to interact with the AI Companion exclusively through typed text if you so choose. Typing remains fully supported at all times.
How Voice Input Works: When you choose to use voice input:
- Microphone Permission: The application requests permission to access your device's microphone only when you choose to use voice input. You may grant or withdraw this permission at any time through your device settings.
- Speech-to-Text Conversion: Your speech is converted into text using a trusted third-party speech recognition service operating under appropriate contractual confidentiality, privacy, and security obligations.
- Text-Only Responses: The AI always responds in text. The AI does not generate spoken responses.
- Transcript Processing: The generated transcript is processed by the AI Companion in the same manner as a typed message and becomes part of your conversation history.
Data Retention and Privacy:
- Raw Audio Discarded: Raw audio recordings are not retained after successful transcription. Immediately after your speech has been converted into text, the raw audio is securely discarded.
- Transcript Retention: Only the generated transcript is retained as part of your conversation history and is subject to the same privacy policies, retention policies, and AI safeguards as typed messages.
- No Voice Identification: The AI does not use your voice to identify you. The platform does not perform speaker identification, voice authentication, voice biometrics, voice profiling, voice cloning, or voiceprint creation.
Speech Recognition Limitations: Speech recognition technology may occasionally generate inaccurate words, punctuation, names, accents, or interpretations. You remain responsible for reviewing important information before relying upon AI responses.
Voice Interactions and AI Safeguards: Voice conversations are subject to the same AI limitations, safety mechanisms, content moderation, crisis detection, and disclaimers that apply to typed conversations.
User Control: You may grant or withdraw microphone permission at any time through your device's operating system settings. If microphone permission is denied, voice input becomes unavailable while text input continues to function normally.

Part V — Therapist Services

Therapist Services

Therapy and counselling services on the Platform are delivered exclusively by Licensed Therapists who hold valid professional licenses and qualifications.

The Platform facilitates consultations between Users and Licensed Therapists through secure video conferencing but does not itself provide therapeutic services.

The Licensed Therapist, not the Company, is responsible for all clinical decisions, including diagnosis, treatment planning, and therapeutic interventions.

The therapeutic relationship is between the User and the Licensed Therapist. The Company is not a party to that therapeutic relationship.

For more information on therapist services, please refer to our Teletherapy Consent document.

Therapist Relationship

We Do Not:

Control, direct, or influence the clinical decisions of Licensed Therapists
Guarantee the availability of any specific Licensed Therapist
Guarantee any specific therapeutic outcome or result
Assume responsibility for the quality of therapeutic services provided by Licensed Therapists

Licensed Therapists are independent professionals and are not employees or agents of the Company.

We shall not be liable for any acts or omissions of Licensed Therapists.

Emergency Services Disclaimer

The Platform is not an emergency response service and does not provide emergency medical or psychiatric care.

In the event of a mental health emergency, including but not limited to suicidal thoughts, self-harm intentions, thoughts of violence, or any medical emergency, you shall immediately contact local emergency services by dialing the appropriate emergency number or proceed to the nearest hospital emergency department.

For more information on emergencies, please refer to our Crisis Intervention Consent and Emergency Contact Authorization documents.

Part VI — Institutional Services

Institutional Services

We offer Services to partner institutions, including schools, colleges, universities, and other organizations.

Institutional Services may include:

Institutional dashboards
Aggregated analytics and reports
Institutional Single Sign-On (SSO) integration
Institutional administrative tools
Other services as agreed between the Company and the institution

Institutional Services are governed by separate agreements between the Company and the institution.

Institutions DO NOT receive:

Therapy conversations or session content
AI conversation history with the AI Companion
Journal entries or personal reflections
Individual clinical records or therapist notes
Mood logs or assessment responses at an individual level
Any information that could reasonably identify you as an individual

Institutions may receive only:

Aggregated analytics and statistical summaries
Anonymous wellbeing insights
De-identified institutional dashboard information

For more information on institutional privacy, please refer to our Privacy Policy.

Part VII — Subscriptions and Payments

Subscriptions

Certain Services may be offered on a subscription basis.

The fees, billing frequency, and subscription terms shall be specified in the applicable Order Form.

Subscriptions may be:

Monthly or annual
Individual or institutional
Auto-renewing or non-renewing, as specified in the Order Form

We reserve the right to change subscription fees upon reasonable notice.

Payment Processing

Payments for Services are processed through secure, third-party payment gateways.

We do not store complete card or banking credentials on our servers.

Payment methods may include credit/debit cards, UPI, net banking, and digital wallets, subject to availability.

All payments are processed in Indian Rupees (INR) unless otherwise specified.

You are responsible for providing accurate and complete payment information.

Refunds and Cancellations

Refunds, cancellations, and billing adjustments are governed by a separate Refund & Cancellation Policy and applicable law.

Except as required by applicable law or as set forth in the Refund & Cancellation Policy, all fees are non-refundable.

You may cancel your subscription at any time through the Platform or by contacting us.

Cancellation will take effect at the end of the current billing cycle.

Taxes

All fees are exclusive of applicable taxes, including but not limited to Goods and Services Tax (GST).

You are responsible for all taxes applicable to your subscription and use of the Services.

We shall issue invoices in accordance with applicable tax laws.

Part VIII — User Content

User Content

"User Content" means any content, information, data, text, graphics, images, audio, or other materials that you submit, post, upload, or otherwise make available on or through the Platform.

User Content includes, but is not limited to:

Journal entries
Mood logs and tracking data
Assessment responses
Uploaded images
AI conversation inputs, including both typed messages and transcripts from voice input
Any other content you create or submit

You retain ownership of your User Content.

License to User Content

By submitting User Content to the Platform, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, store, and distribute your User Content solely for the following purposes:

Providing Services through the Platform
Operating the Platform
Clinical care and therapy
AI assistance, including training and improving AI models
Research, subject to applicable law and consent
Platform improvement and development
Any other purposes set forth in our Privacy Policy and Data Processing Consent

This license is limited to the purposes set forth above and does not grant us the right to sell or commercially exploit your User Content outside the scope of the Platform and its Services.

We shall apply appropriate safeguards to User Content, including de-identification, anonymization, aggregation, or pseudonymization where feasible and appropriate.

User Content Representations

You represent and warrant that:

You own or have the necessary licenses, rights, consents, and permissions to submit your User Content
Your User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party
Your User Content is accurate, complete, and truthful to the best of your knowledge

We do not endorse and are not responsible for any User Content.

We reserve the right to remove or disable access to any User Content that violates these Terms or applicable law.

Part IX — Intellectual Property

Company Intellectual Property

We own all right, title, and interest in and to:

The Platform and its software, applications, and interfaces
Source code, algorithms, and AI models
AI Systems and related technologies
Reports generated by the Platform (subject to your rights in your User Content)
The "Hey Attrangi" brand, trademarks, logos, and designs
Documentation, workflows, and databases
APIs and related technologies
Future improvements and derivative works
All other intellectual property rights in and to the Platform and its Services

All content on the Platform, including text, graphics, logos, icons, images, audio, video, and software, is our property or the property of our licensors and is protected by intellectual property laws.

User License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its Services for personal, non-commercial purposes.

This License Does Not Include the Right To:

Reproduce, distribute, modify, or create derivative works of the Platform or its content
Use the Platform for commercial purposes without our prior written consent
Reverse engineer, decompile, or disassemble the Platform
Remove or alter any proprietary notices
Use the Platform in any manner that violates these Terms or applicable law

This license is effective until terminated. The license terminates automatically upon termination of your account or violation of these Terms.

Trademarks

"Hey Attrangi" and our logos, product names, and service names are trademarks of the Company.

You may not use any of our trademarks without our prior written consent.

All other trademarks, service marks, and trade names appearing on the Platform are the property of their respective owners.

Open Source

Certain software components used in the Platform may be distributed under applicable open-source licenses.

Such components remain governed by their respective open-source license terms.

We shall comply with the terms of all applicable open-source licenses.

Feedback

You may provide feedback, suggestions, or improvements regarding the Platform ("Feedback").

All Feedback shall be our exclusive property.

By providing Feedback, you assign all right, title, and interest in and to the Feedback to us.

We may use Feedback without any obligation to you.

API Terms

We may provide APIs for integration with the Platform.

Use of APIs is subject to these Terms and any additional API-specific terms.

We Reserve the Right To:

Rate limit API usage
Authenticate and authorize API access
Suspend API access for violations of these Terms
Modify APIs at any time
Introduce API pricing
Version APIs
Retire APIs
Monitor API usage

Part X — Platform Security

Security

We implement and maintain reasonable security safeguards to protect the Platform and User data, in compliance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Security Safeguards Include, But Are Not Limited To:

Encryption of data at rest and in transit
Role-based access controls
Multi-factor authentication
Audit logging
Continuous monitoring
Secure cloud infrastructure
Incident response procedures
Business continuity and disaster recovery

You are responsible for maintaining the security of your account and for notifying us of any security concerns.

Security Incident Reporting

If you become aware of any security incident or vulnerability affecting the Platform, you must report it to us immediately.

Please report security incidents to: contact@heyattrangi.com

Part XI — Acceptable Use

Acceptable Use

You agree to use the Platform in accordance with these Terms and all applicable laws.

You Shall Not Use the Platform in Any Manner That:

Violates any applicable law, regulation, or guideline
Infringes the rights of any third party
Interferes with or disrupts the Platform or its services
Harms or threatens the safety of any individual
Is fraudulent, deceptive, or misleading

Prohibited Conduct

You Shall Not Engage in Any of the Following Prohibited Conduct:

Illegal Activities: Using the Platform for any illegal purpose or in violation of any applicable law
Harassment: Harassing, threatening, intimidating, or abusing any individual
Hate Speech: Posting or transmitting content that is defamatory, hateful, discriminatory, or promotes violence
Prompt Injection: Attempting to manipulate the AI System through prompt injection, jailbreaking, or other techniques
Reverse Engineering: Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code or algorithms of the Platform
Misuse of AI: Using the AI System in a manner inconsistent with its intended purpose
Data Mining: Using automated means to extract data from the Platform without authorization
Security Testing: Attempting to probe, scan, or test the vulnerability of the Platform without authorization
Interference: Interfering with or disrupting the Platform or its services

Content Restrictions

You Shall Not Post, Transmit, or Share Any Content That:

Is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or hateful
Infringes the intellectual property rights of any third party
Violates the privacy or publicity rights of any third party
Contains viruses, malware, or other harmful code
Is false, misleading, or deceptive

Reporting Violations

If you become aware of any violation of these Terms, please report it to us at contact@heyattrangi.com.

We will investigate reported violations and take appropriate action, including but not limited to:

Warning the violator
Removing content
Suspending or terminating accounts
Reporting to law enforcement authorities

Part XII — Account Suspension and Termination

Suspension

We may suspend your access to the Platform immediately, with or without notice, if:

You violate these Terms or any applicable policy
You engage in prohibited conduct
You pose a security risk to the Platform or other Users
You provide false or misleading information
Required by court order or applicable law
We reasonably believe suspension is necessary to protect the safety of you, other Users, or the public

During suspension, you will not be able to access the Platform or its Services.

We will make reasonable efforts to notify you of the suspension and the reasons therefor.

Termination by User

You may terminate your account at any time by:

Following the account deletion procedures on the Platform
Contacting us at contact@heyattrangi.com
Ceasing to use the Platform

Upon termination, your access to the Platform and its Services will cease.

For information on data retention after termination, please refer to our Data Retention & Deletion Policy.

Termination by Company

We may terminate your account and these Terms immediately, with or without notice, if:

You materially breach these Terms
You engage in prohibited conduct
You pose a risk to the Platform or other Users
Required by court order or applicable law
You fail to pay fees when due
We discontinue the Platform or Services

We may also terminate your account for any reason, with or without cause, upon reasonable notice.

Effect of Termination

Upon termination of your account:

Your access to the Platform and Services shall cease
Your license to use the Platform shall terminate
User Content may be retained in accordance with our Data Retention & Deletion Policy and applicable law
You shall remain liable for any fees or charges incurred prior to termination
Provisions that by their nature should survive termination shall survive

Part XIII — Disclaimers

General Disclaimer

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the Platform will be uninterrupted, error-free, or secure
Warranties that the Services will meet your specific needs or expectations
Warranties regarding the accuracy, completeness, or reliability of any content

AI Services Disclaimer

The AI System is not a substitute for professional mental healthcare.

We do not warrant or guarantee the accuracy, completeness, timeliness, or appropriateness of any AI-generated content.

You should not rely exclusively on the AI System for mental health support, clinical guidance, or emergency response. The availability of voice input does not change the nature of the service; the AI Companion provides emotional wellness support only and does not provide medical diagnosis, treatment, therapy, or emergency services.

For more information on AI disclaimers, please refer to our AI Assistance Consent document.

Therapist Services Disclaimer

The Platform facilitates consultations with Licensed Therapists but does not itself provide therapeutic services.

We do not guarantee any specific therapeutic outcome or result.

Licensed Therapists are independent professionals and are not employees or agents of the Company.

We shall not be liable for any acts or omissions of Licensed Therapists.

For more information on therapist services disclaimers, please refer to our Teletherapy Consent document.

Platform Availability Disclaimer

We do not guarantee uninterrupted, error-free, or always-available access to the Platform.

The Platform may be unavailable due to maintenance, technical failures, third-party outages, or other circumstances beyond our reasonable control.

No Guarantee of Outcomes

We do not guarantee that:

The Services will improve your mental health or wellbeing
The Services will prevent or cure any mental health condition
The Services will achieve any specific outcome
The Services will meet your specific needs or expectations

Part XIV — Limitation of Liability

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, or business
Loss of data or goodwill
Loss of use or opportunity
Emotional distress or psychological harm
Any other intangible losses

This limitation applies regardless of the legal theory on which the claim is based, including contract, tort, negligence, or strict liability.

Exclusions

Nothing in these Terms excludes or limits our liability:

For death or personal injury caused by our negligence
For fraud or fraudulent misrepresentation
For any liability that cannot be excluded or limited under applicable law

Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM SHALL NOT EXCEED:

The total amount paid by you to us for the Services in the twelve (12) months preceding the claim; or
Five Thousand Indian Rupees (INR 5,000), whichever is greater

This liability cap applies to all claims, whether in contract, tort, negligence, or otherwise.

Part XV — Indemnification

Indemnification by User

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

Your use of the Platform or Services
Your violation of these Terms
Your User Content
Your violation of any applicable law
Your infringement of any third-party rights
Your negligent or wrongful conduct

Indemnification by Company

We agree to indemnify, defend, and hold harmless you from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

Our violation of these Terms
Our violation of any applicable law
Our infringement of any third-party intellectual property rights
Our gross negligence or willful misconduct

Our indemnification obligations shall not apply to claims arising from:

Your User Content
Your misuse of the Platform
Your violation of these Terms

Indemnification Procedure

The indemnified party shall:

Promptly notify the indemnifying party of any claim
Give the indemnifying party sole control of the defense and settlement of the claim
Cooperate with the indemnifying party in the defense of the claim

The indemnifying party shall not settle any claim without the indemnified party's prior written consent if the settlement:

Does not include a full release of the indemnified party
Requires the indemnified party to admit liability or take any action

Part XVI — Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India.

The courts of Dharwad, Karnataka, India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, subject to the arbitration provisions set forth below.

Dispute Resolution

We and you shall make reasonable efforts to resolve any disputes arising out of or in connection with these Terms through good-faith negotiations.

If the dispute cannot be resolved through negotiations within thirty (30) days of the date on which either party notifies the other of the dispute, the dispute shall be referred to mediation in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

Arbitration

If mediation is unsuccessful, the dispute shall be finally settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996.

The arbitration shall be conducted in English at Dharwad, Karnataka, India.

The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties or, failing such agreement, by the Company.

The arbitrator's decision shall be final and binding on both parties.

The parties agree that the arbitration shall be conducted on a confidential basis.

Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute shall be resolved on an individual basis and not as a class action, collective action, representative action, or private attorney general action.

You waive any right to participate in class or collective proceedings against the Company.

Part XVII — General Legal Provisions

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event.

"Force Majeure Event" means any event or circumstance beyond the reasonable control of a party, including but not limited to:

Acts of God, natural disasters, or severe weather
War, terrorism, civil unrest, or riots
Pandemics, epidemics, or public health emergencies
Government actions, regulations, or orders
Internet outages, telecommunications failures, or power failures
Cloud provider failures or third-party service provider outages
Cyberattacks, malware, or security incidents
Any other event that could not reasonably have been foreseen or prevented

The Affected Party Shall:

Promptly notify the other party of the Force Majeure Event
Take reasonable steps to mitigate the impact of the Force Majeure Event
Resume performance as soon as reasonably practicable

If a Force Majeure Event continues for more than thirty (30) days, either party may terminate these Terms upon written notice.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

The invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that most closely reflects the original intent.

Waiver

No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right.

No waiver of any breach of these Terms shall be deemed a waiver of any subsequent breach.

Assignment

You may not assign, transfer, or sublicense these Terms or any rights or obligations hereunder without our prior written consent.

We may assign, transfer, or sublicense these Terms without your consent:

To an affiliate
In connection with a merger, acquisition, or sale of all or substantially all of our assets

Any assignment in violation of this provision shall be void.

Notices

Notices to Us:

Address: Aatrangi Private Limited, Jai Jinendra Banglow, Hubli-Dharwad Road, KHB Colony, Narayanpura, Dharwad, Karnataka - 580009, India

Email: contact@heyattrangi.com

Notices to You:

Notices to you shall be sent to your registered email address or through the Platform.

Notices Shall Be Deemed Received:

If by email, upon confirmation of delivery
If through the Platform, upon posting
If by post, five (5) Business Days after posting

Entire Agreement

These Terms, together with the documents referenced herein, constitute the entire agreement between you and us regarding the Platform and Services.

These Terms supersede all prior agreements, understandings, and communications, whether written or oral, regarding the Platform and Services.

Survival

The following provisions shall survive the termination of these Terms:

Intellectual Property
Disclaimers
Limitation of Liability
Indemnification
Dispute Resolution
Any other provisions that by their nature should survive termination

Contact Us

If you have any questions, concerns, or complaints about these Terms or the Platform, please contact us:

Email: contact@heyattrangi.com

Website: www.heyattrangi.com

Address: Aatrangi Private Limited, Jai Jinendra Banglow, Hubli-Dharwad Road, KHB Colony, Narayanpura, Dharwad, Karnataka - 580009, India

END OF DOCUMENT